Refund Policy
Last Updated: April 1, 2023
Thank you for ordering at WholeFoodLane. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy is designed to ensure you have a great experience when you choose us for your meal. The following outlines our policy regarding refunds and returns.
Returns
You have 30 minutes after the receipt of your order to inspect your items and notify us if there is any problem. To be eligible for a return, your item must be uneaten and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your complaint, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at wholefoodlane.xyz or call +1 773-935-5000.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wholefoodlane.xyz and send your item to our physical address: 458 West Melrose Street, Lakeview, Chicago, IL 60657, USA.
Shipping
To return your product, you should mail your product to: 458 West Melrose Street, Lakeview, Chicago, IL 60657, USA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions on how to return your item to us, contact us at wholefoodlane.xyz or call +1 773-935-5000.
Modifications to This Policy
WholeFoodLane reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you are looking for a delicious and satisfying meal, remember that WholeFoodLane is always ready to serve you with a smile. Enjoy your meal and rest assured that your satisfaction is our top priority.